Checking channel playback and artwork
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Written by Turtle Gravity Team
Updated Nov 4, 2026
Troubleshoot missing channels and stale images
If a channel does not appear, verify its media URL, stream metadata, logo asset, and network connectivity. Reload the EPG to refresh the listing.
- If a channel fails to appear or play, verify its media file or URL, stream metadata, logo file, and connectivity. Reload the EPG and test the channel directly.
- If branding appears outdated, confirm the latest image was uploaded and refresh cached assets. Test in a second browser to distinguish caching from a publishing issue.
- For persistent issues, send support the affected channel name, URL, device, and a description of the failure.
- Review the package features and contact support if you need help with your setup.
For stale channel branding, verify that the latest logo has been uploaded and refresh cached image assets. Escalate persistent problems through your support contact.
Next steps and support
For more guidance, return to the Help Center and choose another topic. Product capabilities vary by edition; confirm hosting and support scope before ordering.
Note:
Curate original programming and publish branded linear television channels for your audience.